Job Title: Area Manager – Health & Social Care
Company: Elliots Hill
Location: Pembrokeshire (multiple locations)
Contract: Full-time, Permanent

Salary: £32,085
Working Hours: Full-time 37.5 hours/week (+ ½ hour paid lunch = 40 hours/week)
Annual Leave: 36 days per year (including bank holidays)

About Us:
Elliots Hill is dedicated to delivering exceptional care and support across Pembrokeshire. We pride ourselves on our flexible, family-friendly approach, fostering a culture of respect, integrity, and collaboration. As we expand, we are looking for a passionate Area Manager to join our team and make a positive difference in the lives of our clients.

Key Responsibilities:

Operational Leadership

• Oversee day-to-day care operations across multiple locations within the designated area.

• Ensure services are delivered in line with organisational policies, procedures, and Welsh regulatory standards.

• Plan and allocate staff resources efficiently to meet client needs.

Compliance & Quality Assurance

• Ensure services meet Care Inspectorate Wales (CIW) standards at all times.

• Implement and monitor quality assurance systems, audits, and improvement plans.

• Maintain accurate records of incidents, complaints, and safeguarding concerns.

Staff Management & Development

• Recruit, mentor, and manage a team of Support Workers and Team Leaders.

• Conduct appraisals, supervise performance, and provide ongoing coaching and support.

• Promote a culture of continuous learning and development, including ensuring mandatory training is completed.

Person-Centred Care & Client Focus

• Ensure all care plans are person-centred and regularly reviewed.

• Address client needs, feedback, or complaints promptly and effectively.

• Foster relationships with service users, families, and carers to support wellbeing and satisfaction.

Budgeting & Resource Management

• Monitor and manage budgets for allocated care areas.

• Ensure resources and equipment are available to maintain high-quality care provision.

Collaboration & Stakeholder Engagement

• Work closely with other Area Managers, Care Managers, and external stakeholders.

• Support local authorities, healthcare professionals, and partner organisations to meet client needs.

• Represent the organisation professionally at meetings, forums, and inspections.

Health & Safety / Safeguarding

• Ensure all premises and activities comply with health, safety, and safeguarding legislation.

• Promote a safe and supportive environment for staff and clients.

Reporting & Communication

• Provide regular reports to the Care Manager on service delivery, staff performance, and compliance.

• Communicate effectively with staff at all levels, ensuring information is clear and timely.

About You (Essential):

• Minimum Level 3 NVQ in Health & Social Care (or willingness to work towards Level 4)

• At least 2 years’ experience in a care setting

• Experience with learning disabilities, mental health, acquired brain injury, or challenging behaviours

• Knowledge of regulatory requirements (CIW compliance)

• Strong IT and interpersonal skills

• Resilient, adaptable, and able to respond to change

Desirable:

• Welsh language skills

• Managerial experience

Benefits:

• Flexible working hours with core hours 10am – 2pm

• Homeworking 2 days per 4 weeks

• Enhanced pension (up to 8% matched contributions)

• Private health insurance (Aviva)

• Enhanced sick pay

• Study leave and fully funded QCF opportunities

• Cycle2Work Scheme

• Option to purchase additional annual leave

Requirements:

• Must be 18 years or over

• Full right to work in the UK

• Employment subject to enhanced DBS check and two satisfactory references

How to Apply:
Apply through our website by uploading your CV and covering letter. Please explain why you are applying and how your experience matches the role. For queries, email recruitment@theehgroup.com.

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